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Delivery & Returns

Delivery

We dispatch your order on the same working day if the order is received and processed before 4pm. If your order is received after 4pm we will dispatch it on the next working day.

UK mainland delivery for all orders usually take 3 - 5 working days. We offer standard delivery to any UK mainland address FREE for all orders over £49.00. Further delivery options are available at checkout. Should you require any special arrangements please contact us on info@lovemyluggage.com.

Our couriers will normally require a signature on delivery, however if no one is in, the courier will leave a card for you to contact them and arrange a more appropriate time to collect or deliver your order. We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay of delivery of the goods. Though we use a 3-5 day service for most deliveries we advise customers to allow upto 15 days. If you haven't received your order within 15 working days from the day it was dispatched please contact us.

Delivery Options

  • UK MAINLAND (Order total over £49): FREE
  • UK MIANLAND (Order total up to £15): £2.85
  • UK MAINLAND (Order total between £15-£48.99): £4.15
  • UK OFF MAINLAND (Order total up to £10): £5.50
  • UK OFF MAINLAND (Order total between 10-40): £11.00
  • UK OFF MAINLAND (Order total over £40): £19.50
  • EUROPE (All): Please email info@lovemyluggage.com for quote
  • REST OF THE WORLD (All): Please email info@lovemyluggage.com for quote
  • FREE LOCAL DELIVERY: Free delivery on ALL items regardless of basket value which are to be delivered in the following areas: Wanstead (London E11), Leyton (London E10) and Leytonstone (London E11). Please contact us for the special discount code if you are ordering from any of these areas.

All prices are excluding VAT which will be added at the check out

Guarantee

We guarantee that the goods will be free from any defects in workmanship or materials under normal use. We guarantee that the goods are fit for their intended use and you are required to check the precise purpose of each product before application. 

Terms and Conditions for Warranty's vary between manufacturers. In most cases a 12 month Warranty is offered as standard but in some cases customers can benefit by as much as 10 years Warranty cover (selected manufacturers only). Please refer to your Warranty card on your purchased items for more details.

We strongly recommend you examine your luggage carefully before leaving the airport. Damage due to mishandling by the airports staff is not covered by the manufacturer's warranty. You must file a claim with the airline before leaving the airport.

Returns

You have the right to cancel your order within 7 working days of delivery (starting the day you receive the goods) and return them for a full refund (less any postage fees). Should you cancel the order we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email and to ensure that the items are in an unopened and unused condition. The goods must be returned by you, any cost incurred for posting/insuring the goods for a return will be paid by you. We would recommend for your own protection that you use a recorded delivery service.